One Platform. Everything Your Business Needs.
Powerful Features.
One Simple
Business Platform.
Build your digital presence, attract customers, sell online, automate conversations and manage your business — all from BigWelt.
Website • eCommerce • Mobile App • AI • WhatsApp • CRM • Automation
BigWelt Dashboard
Business overview
Website
Live
Leads
CRM
Store
Active
Monthly activity
WhatsApp AI is handling conversations
OnAI Website Builder
WhatsApp AI
CRM
eCommerce
Mobile App
AI Chatbot
Explore the platform
Section 01 — AI Business Tools
AI That Works for Your Business.
BigWelt AI helps you create, communicate, sell and automate — without requiring a technical team.
AI Website Builder
Describe your business in plain words and let BigWelt AI generate the structure, copy and layout of a complete website — then fine-tune every block visually.
AI Content Generator
Create website copy, product descriptions, campaign messages and blog drafts in seconds — tuned to your brand voice across every channel.
AI SEO
Generate and optimize titles, keywords and on-page content designed to improve your visibility in search results.
AI AEO
Prepare your content for AI-powered search and answer engines so your business shows up when customers ask directly.
AI Chatbot
Answer customer questions, share information and capture enquiries automatically — day and night, on your website.
AI Sales Assistant
Help qualify leads, answer product questions and guide prospects toward a purchase with context-aware suggestions.
AI Customer Support
Automate repetitive support questions, route issues intelligently and hand off to your team only when it matters.
AI Business Assistant
Use AI to simplify everyday tasks — summarise activity, draft replies, plan follow-ups and keep operations moving.
Section 02 — Website Builder
Build a Professional Website Without Starting From Scratch.
Create, customize and launch a professional business website using BigWelt's visual website builder and AI tools — no coding, no agency wait times.
Visual Builder + AI
A live canvas that feels as fast as sketching on paper.
Drag sections, swap blocks and edit text directly on the page. Every change previews instantly across desktop, tablet and mobile — so you always know exactly how visitors will see your business.
Start from a professionally designed template or let AI generate your layout, then refine the details with a visual editor that never asks you to touch a line of code.
Blocks
Style
Background
Radius
Spacing
Everything Included
Ten capabilities built into every BigWelt website.
From AI generation to hosting and security — the essentials are ready the moment you publish.
AI Website Creation
Generate website layouts and content using AI. Describe your business and receive a structured, editable draft in seconds.
Drag & Drop Builder
Customize pages visually without coding. Move blocks, resize sections and edit text directly on the live canvas.
Templates
Start from professionally designed templates built for service businesses, stores and consultancies.
Section Blocks
Build pages quickly using reusable sections. Save a block once and reuse it across every page of your site.
Responsive Design
Create websites that work across desktop, tablet and mobile. Preview each breakpoint before you publish.
Custom Domain
Connect your own domain and present your business under a professional, brandable web address.
SSL
Secure your website with SSL. Visitor data and enquiries stay protected with encrypted connections.
Cloud Hosting
Host your website on BigWelt infrastructure with reliable uptime and performance you can depend on.
Blog
Publish content and articles to share expertise, improve discoverability and keep your audience engaged.
Forms
Capture enquiries directly from your website and route every submission straight into your BigWelt workflow.
Ready When You Are
Launch a website your customers trust — today.
Start with a template or let AI generate your first draft, then publish under your own domain in minutes.
Section 03 — eCommerce
Turn Your Website Into a Complete Online Store.
Everything you need to sell products online — from product management to orders and payments, running on the same platform that powers your website.
Revenue
Rs. 4,82,150
This month
Orders
1,284
96 pending
Products
342
28 low stock
Customers
8,410
214 returning
Sales overview
Last 7 days
Recent orders
#BW-2041
Riya Sharma
#BW-2040
Arun Menon
#BW-2039
Kavya R.
#BW-2038
Imran Khan
Everything Included
Sixteen store capabilities, one connected platform.
Product Management
Add, edit and organise your catalogue from one clean dashboard.
Categories
Group products into clear categories so buyers find things fast.
Product Variants
Offer sizes, colours and options without duplicating products.
Inventory
Track stock levels and get warned before you run out of a bestseller.
Shopping Cart
A smooth cart experience that keeps buyers moving to checkout.
Checkout
A short, clear checkout that reduces abandoned carts on mobile.
Online Payments
Accept online payments securely and reconcile them in one place.
Orders
See every order, update its status and keep fulfilment organised.
Coupons
Run promo codes to reward loyal buyers and lift conversion.
Discounts
Apply seasonal offers and bundle pricing without manual edits.
Shipping
Configure delivery zones, charges and tracking for every order.
Customer Accounts
Let buyers sign in, track orders and reorder in a couple of taps.
Product Reviews
Collect buyer feedback and display it to build trust with shoppers.
Reports
Review sales, stock and customer reports to guide your next move.
AI Product Descriptions
Generate clear, persuasive product copy in seconds and edit as needed.
AI Sales Assistance
Guide shoppers, answer product questions and help close more sales.
No setup fees — launch your store on the same platform as your website.
Section 04 — Mobile App
Take Your Business Into Your Customers’ Phones.
Launch a branded mobile app connected to your BigWelt business ecosystem — the same catalogue, orders, customers and payments you already manage, now in your customer’s pocket.
What’s inside
Everything your app needs, ready on day one.
Each capability connects straight into the same BigWelt dashboard you already use — no separate systems, no duplicate data.
Customer App
Give customers a branded mobile experience with your logo, colours and products, published under your own app identity.
Product & Service Browsing
Let customers explore your offerings with clean categories, search and detail views synced from your BigWelt catalogue.
Orders
Manage customer orders with clear status tracking and order history, all reflected in your main business dashboard.
Push Notifications
Reach customers directly on their device for order updates, offers and important announcements from your business.
Payments
Enable mobile transactions so customers can pay inside the app, with payment records flowing straight into your order management.
Customer Management
Connect app customers directly to your business records so every interaction builds a single, organised customer profile.
Admin Dashboard
Manage the app, catalogue and business from one place — no separate admin tools to log into or keep in sync.
Ready to put your business in their pocket?
Launch a branded mobile app connected to your BigWelt business ecosystem.
Section 05 — WhatsApp AI
Turn WhatsApp Into Your
AI Customer Assistant.
Connect with customers, answer questions, capture leads and automate conversations through WhatsApp — the channel your customers already use every single day.
AI Replies
Automatically answer common customer questions in seconds — pricing, availability, delivery and more — without anyone touching their phone.
Lead Capture
Every new enquiry is logged automatically into your CRM, so no customer message ever slips through the cracks after business hours.
Lead Qualification
AI asks smart follow-up questions to identify serious buyers, then routes high-intent prospects straight to your sales team.
Automated Conversations
Build guided flows that greet, ask, recommend and collect details — running on autopilot around the clock.
Customer Support
Handle repetitive support questions instantly while your team focuses on the complex cases that truly need a human touch.
Notifications
Send important order updates and business alerts to customers where supported — keeping them informed and engaged.
Human Handoff
When a conversation needs a real person, it seamlessly moves to your team — carrying over all context so the customer never repeats themselves.
Automated messaging follows WhatsApp opt-in policies and applicable guidelines — notifications are sent only where supported and with customer consent.
Section 06 — CRM & Lead Management
Turn Every Enquiry
Into an Opportunity.
Capture, organize, track and follow up with leads and customers from one connected place — so no enquiry ever slips through the cracks.
Sales Pipeline
Lead Capture
Collect enquiries from website forms, chat, campaigns and messaging channels into one inbox.
Lead Management
Organize, assign and prioritize every enquiry so your team always knows the next step.
Customer Profiles
Keep contact details, notes and history in one profile so conversations feel personal.
Lead Status
Track where each lead stands — new, contacted, qualified, proposal or won.
Follow-Ups
Schedule reminders and never let a promising opportunity go cold again.
Notes
Log call summaries, requirements and follow-up context against each contact.
Sales Pipeline
See every deal move through clear stages and forecast what is likely to close.
Customer History
Review past interactions, purchases and support conversations in one timeline.
Website Leads
Capture enquiries submitted through forms and CTAs on your BigWelt website.
Facebook Leads
Bring Meta campaign leads straight into your CRM without manual exports.
WhatsApp Leads
Route WhatsApp conversations into your lead pipeline with full context attached.
Contact Management
Maintain a clean, searchable contact database your whole team can rely on.
Section 07 — Facebook Lead Connection
Connect Your Meta Leads
Directly to Your Business.
Capture leads from your Facebook campaigns and move them directly into your BigWelt workflow — so every form fill becomes a tracked, follow-up-ready opportunity.
Meta Ad
Your campaign runs on Facebook.
Lead Form
Customer submits their details.
BigWelt
Leads land in one platform.
CRM
Track status and history.
Continue the conversation.
Sales
Close with context ready.
Automatic lead capture
Every form submission is pulled in automatically — no manual exports, copy-paste or CSV downloads required to get started.
Organized leads
Campaign source, contact details and notes are grouped into clean records so your team always knows who came from where.
Follow-up workflows
Trigger reminders and next-step actions the moment a new lead arrives, so hot prospects are never left waiting for a reply.
Connected with CRM
Facebook leads sit alongside website and WhatsApp enquiries in one pipeline — giving you a single view of every customer journey.
Continued conversations on supported channels
Once a lead is captured, your team can pick up the thread through email, phone or other supported channels — keeping every interaction logged against the same record.
A quick note on accuracy
Automated WhatsApp messaging requires the recipient’s explicit opt-in and must comply with WhatsApp Business policies. BigWelt helps you organize and route leads responsibly — it does not promise unsolicited outreach.
Section 08 — Marketing Tools
Create. Promote. Convert.
Everything you need to reach the right audience, publish faster and turn attention into enquiries — built into the same platform that runs your website, store and CRM.
One platform
Create, publish and measure — without switching tools.
Your marketing content, pages, forms and results all live next to your website, store and CRM. Fewer logins, clearer picture, faster decisions.
Section 09 — Appointments & Services
Make It Easy for Customers to Do Business With You.
Let customers book time with you in a few taps, keep every slot organised on one calendar, and cut the back-and-forth messages that slow your day down.
Booking Calendar
March 2025
MON
TUE
WED
THU
FRI
Available Slots
Booking confirmed — reminder sent to customer automatically.
Appointment Booking
Let customers pick a date and time that suits them, straight from your website or app.
Service Booking
Offer bookable services with clear duration and pricing so customers know exactly what to expect.
Calendar
See every booking, session and meeting in one shared calendar for your whole team.
Customer Scheduling
Let customers reschedule or cancel within your rules, without calling your front desk.
Availability
Set working hours, buffer times and holidays so only real slots are ever shown.
Booking Management
Confirm, move or reassign bookings in a couple of clicks — no paper diary required.
Automated Notifications
Send confirmations and reminders so customers turn up and no-shows drop.
Customer Information
Keep contact details, notes and history linked to every booking and customer profile.
Built for any appointment-based business
Section 12 — Payments & Orders
Make Selling Simple.
From the first click to the final payment, keep every order, invoice and transaction in one place. Built for online stores that want clean checkout, clear payment tracking and zero scrambling through spreadsheets.
BigWelt Commerce
Order & Payment Console
Checkout
Card ending
•••• 4821
Invoice
Order Status
Tracking
BW-8842-KOT
Online Payments
Let customers pay directly on your website through supported payment methods. Every successful transaction is recorded against the order automatically.
Orders
See every order in a single queue with items, customer details and totals. Filter by date or status so nothing slips through during a busy sale day.
Invoices
Generate clean invoices with order details, taxes and totals. Share them with customers and keep a tidy record for your own bookkeeping.
Checkout
A short, focused checkout that reduces drop-offs. Customers confirm their cart, enter details and complete payment without leaving your store.
Payment Tracking
Know at a glance which payments cleared, which are pending and which need follow-up. Payment status stays linked to the order at all times.
Customer Orders
Every customer profile carries their full order history. See repeat buyers, average spend and preferences without digging through separate tools.
Order Status
Move orders through placed, paid, shipped and delivered stages. Customers and your team see the same status, so support questions drop.
Transaction Management
Keep a clean ledger of payments, refunds and adjustments tied to each order. Reconcile your sales without exporting data to another system.
Built for online store businesses.
If you sell products online, this is where BigWelt earns its keep — clean checkout, organised orders and payments you can actually track.
Start Selling OnlineSection 13 — Support & Customer Experience
Better Customer Experience. Less Manual Work.
Every customer question gets a fast, helpful answer. BigWelt AI handles the repetitive conversations automatically, and hands the important ones to your team with full context already in place.
Automated Path
AI Resolves It Instantly
Customer Question
"What are your delivery charges and how long does shipping take?"
AI Response
Answers instantly using your business information, pricing and policies.
Resolution
Customer gets the answer in seconds. No queue, no waiting, no staff time used.
Human Path
Your Team Steps In
Complex Question
"I need a custom quote for 200 units with a special payment schedule."
Human Handoff
AI detects it needs your team and passes the conversation with full context and history.
Your Team Closes
Your team takes over the important conversation, already knowing what the customer needs.
Support Toolkit
Everything You Need to Support Customers
AI Chatbot
Answers common questions instantly on your website, day or night. It uses your own business information so replies stay accurate and on-brand.
Customer Support
Handle enquiries from one place instead of scattered inboxes. Your team sees every conversation and can respond without losing track of anyone.
Meet customers where they already message you. Connect WhatsApp to BigWelt so conversations become part of your business record, not a lost chat.
Support Conversations
Keep every support thread organised and searchable. Read past conversations to understand what customers ask most and where you can improve.
Customer History
See every past order, enquiry and conversation for a customer in one view. Give better answers because your team has the full story, not just the last message.
Notifications
Alert your team the moment a new conversation, order or enquiry arrives. Nothing sits unanswered because someone simply did not see it in time.
Human Handoff
Let AI handle the simple questions and pass complex ones to your team automatically. The customer never has to repeat themselves or start over.
FAQs
Publish clear answers to the questions you get asked most. Reduce repeat enquiries and help customers find what they need without contacting you at all.
Automated Responses
Set instant replies for common questions so customers are never left waiting. Every automated answer can still be reviewed by your team when needed.
Support, Automated
Give Customers Faster Answers, With Less Effort
Turn on AI support, connect WhatsApp and let your team focus on the conversations that actually need a human.
Section 14 — Everything Connected
The Real Power Is When Everything Works Together.
BigWelt is not a collection of disconnected tools. One platform, one login, one shared customer record — your website, store, app, WhatsApp, CRM and automation all talk to each other so nothing falls through the cracks.
Example Workflow
One Customer Journey, Nine Connected Steps
Step 01
Meta Ad
A prospect clicks your Facebook or Instagram campaign and opens the lead form.
Step 02
Lead
Their details are captured instantly — no export, no copy-paste, no delay.
Step 03
BigWelt CRM
The lead appears in your pipeline with source, timestamp and campaign attached.
Step 04
WhatsApp AI
Your AI assistant greets the lead and starts a conversation on an opted-in channel.
Step 05
Qualification
Budget, requirement and intent questions are asked automatically and scored.
Step 06
Sales Team
A qualified lead is handed to your team with the full conversation history attached.
Step 07
Payment
The order or invoice is raised and paid online, recorded against the same customer.
Step 08
Customer
The customer is onboarded, with their history ready for future orders and support.
Step 09
Follow-Up
Automations schedule reminders, reviews and repeat-purchase nudges — on supported channels.
Messaging on WhatsApp depends on customer opt-in and WhatsApp policy compliance. BigWelt captures and organises the lead either way.
One platform. One customer record. Zero disconnected tools.
Start with the module you need today, and switch on the rest whenever your business is ready — without migrating data or rebuilding anything.
Section 11 — Analytics
Know What Is Happening Inside Your Business.
See how visitors, leads, customers, orders and campaigns move through your business — in one clean dashboard. Spot what is working, what needs attention and where your next opportunity sits.
BigWelt Analytics
Business Overview
Website Visitors
Trend placeholder
Leads Captured
Trend placeholder
Orders
Trend placeholder
Conversions
Trend placeholder
Traffic & Lead Trend
Last 30 daysChannel Mix
Sales & Orders Overview
Monthly comparisonWebsite Analytics
Understand how visitors find and move through your website. Track traffic sources, popular pages and where people drop off so you can improve the experience that turns visits into enquiries.
Lead Analytics
See where your leads come from and how they progress. Compare website, WhatsApp, Meta and other channels to understand which source brings the most qualified enquiries.
Sales Analytics
Follow how enquiries turn into sales across your pipeline. Review conversion stages, average order patterns and revenue movement to make better commercial decisions.
Customer Analytics
Get a clearer picture of who your customers are and how they behave. Track repeat activity, engagement and customer history to build stronger long-term relationships.
Product Analytics
Understand which products and services attract attention. Review views, interest and performance across your catalogue to decide what to promote and what to improve.
Order Analytics
Monitor orders as they move through your store. Track order status, fulfilment progress and returns so operations stay smooth and customers stay informed.
Campaign Performance
Compare campaigns side by side to see which promotions and channels generate engagement. Use these insights to plan your next marketing push with more confidence.
Conversion Tracking
Follow each step between a visitor arriving and an enquiry or sale being completed. Identify the friction points that slow down conversion and act on them early.
Business Insights
Bring your key numbers together in one place so decisions are based on facts, not guesswork. Review trends, set priorities and keep your team aligned on what matters most.
See the full picture of your business.
Bring website, leads, sales, customers and campaigns into a single dashboard — and make every decision with real visibility.
Section 10 — Business Automation
Automate the Work You Repeat Every Day.
Spend less time on repetitive tasks and more time growing your business. Build simple workflows that move leads, follow-ups and notifications forward automatically — without hiring a technical team.
Workflow Builder
New Lead Auto-Pilot
Trigger
New Lead
Captured from website, Meta or WhatsApp
AI Step
AI Qualification
Scores intent and asks the right questions
Action
CRM Entry
Creates a profile with full lead history
Channel
WhatsApp Follow-Up
Sends a personalised message where opted in
Notify
Sales Team Alert
Flags hot leads to the right team member
Outcome
Customer
Qualified, informed and ready to talk
Workflow Automation
Chain triggers and actions together so routine steps run on their own. Set the rule once and every new enquiry follows the same path.
Lead Automation
Capture enquiries from your website, Meta campaigns or WhatsApp and route each one to the right stage. No lead sits unread in an inbox.
Customer Follow-Up
Schedule reminders so prospects hear back on time, every time. Follow-ups stay consistent even during your busiest weeks.
Notifications
Alert the right person the moment something needs attention. Internal and customer notifications keep everyone on the same page.
AI Workflows
Let AI read, qualify and summarise incoming enquiries before your team steps in. Decisions that used to take minutes now happen instantly.
Business Rules
Define how your business should behave — who gets which lead, when to escalate, what counts as qualified. Rules keep every process predictable.
Trigger-Based Actions
Fire the next step automatically when a form is submitted, a status changes or a payment clears. Nothing gets forgotten between handoffs.
Automated Responses
Reply to common questions instantly with AI-assisted answers. Customers get a fast response while your team handles the conversations that matter.
Ready to take repetitive work off your plate?